What is Robotic Process Automation?
Robotic Process Automation or RPA enables the automation of repetitive, rule-based processes across functions and applications of an enterprise. From processing simple tasks to automating data entry, RPA can take on any business process role.
Did you know automation systems are predicted to carry out the work equivalent of up to 140 million jobs by 2025? Most organizations are increasingly turning to RPA to transform the way they operate. It’s a no brainer that RPA is a dynamic, adaptable tool that improves business efficiency, eliminates human errors, and makes employees more productive. Though RPA is a game-changer, some enterprises are on the fence about deploying RPA.
Let’s take a look at the top 5 benefits of deploying RPA:
Improves flexibility and scalability across the enterprise
Most organizations are increasingly turning to Robotic Process Automation to improve operational efficiency, increase productivity, and enhance customer satisfaction. RPA bots can dynamically scale up or scale down depending on the volume of requests and customer needs. Thanks to its ability to adapt to any conditions and situations, RPA can instantly ramp up and down in the constant process changes of an enterprise, thus freeing up human resources to perform higher value-added tasks.
Scaling RPA starts with a back-office process and then gradually extends across the entire company. To implement RPA on a large-scale, enterprises should have a clear strategy, establish a Center of Excellence, set parameters, and define an RPA operating model that aligns with various business units and IT teams within the company.
Helps in significant cost savings
As Bots work 24x7x365 and help automate highly repetitive, rule-based tasks, they cut down processing costs significantly — resulting in cost savings about 20-35% — which in turn leads to an increase in productivity across the enterprise. RPA reduces Average Handling Time, increases work efficiency, eliminates human error, and reduces downtime, and can be deployed alongside existing infrastructure.
Do your employees spend time on repetitive tasks instead of focusing on more strategic aspects of the business? Can RPA help solve resource crunch across industries? Will a breakthrough in technology and Automation lead to job losses?
Replacing the human workforce with a Bot helps minimize errors, improves productivity, and directs the workforce to pursue more critical functions that require decision-making abilities. RPA helps create a driven workforce and marks the beginning of a digital transformation journey. In this age of Artificial Intelligence, cognitive sciences and robotics, there is a need for organizations to make the optimal use of their human workforce — train them to develop new skills and adopt this new wave of the digital workforce revolution that is here to stay. As enterprises are under immense pressure to digitize and automate business processes, a change in mind-set, team buy-in, and a well-planned RPA initiative will help us embrace the wave of the digital workforce revolution.
Provides real-time insights and analytics
Get the best out of RPA with detailed insights and analytics — from reducing the risk of data leakages to enabling continuous process improvement. By providing operational analytics, organizations can streamline business processes, reduce human error and generate positive business outcomes. Data collection and analysis provides comprehensive insights, encouraging employees to focus on tasks that lead to better decision making. This analysis is used to improve the system and to gather accurate information about what is occurring in real-time, time spent on each process, and the savings generated.
RPA is not just confined to automating repetitive tasks but plays a crucial role in analyzing gathered data to preparing reports.
Enhances customer experience and interaction
Combining RPA with Artificial Intelligence helps improve customer experience in the long run. Since RPA automates repetitive, rule-based processes, it frees up your employees to focus on tasks that require decision-making capabilities, thereby enhancing customer interaction.
RPA enables employees to spend time interfacing with customers rather than focusing on monotonous, tedious tasks, thereby improving response times to customer queries, paying more attention to customer needs, enhancing productivity and decision-making. With organizations embarking on a journey towards digital transformation, changes will hit us sooner than we can imagine. Hence, focusing on customer-centric activities can spearhead enterprises in the right direction.
In a nutshell…
RPA is not a far-fetched concept. It’s here to stay. RPA transforms business processes, streamlines operations and brings about standardization across the enterprise. As RPA gains more prominence, you can automate core business processes, better manage your workforce, eliminate human errors, and achieve greater operational efficiency. RPA is an end-to-end solution that’s transforming every industry, and compelling business and IT leaders to reevaluate strategies. RPA as a solution helps organizations leverage technology to improve business processes, retain customers, enhance decision making and realize the benefits of analytics.