Ideal for call center operations, the app offers real-time and quick overview of each call center agent and presents detailed insights about each agent’s inbound and outbound calls, on the go.
*astTECS, a leading provider of enterprise telecom technology products and Asterisk based open source communication solution, on Thursday announced the launch of *astMonitor – which is being claimed as the world’s first VICIdial agent monitoring android application.
According to the company, the application is ideal for call center operations and it is easy to set-up and helps assess the performance and obtain realistic intelligence.
Any VICIdial user can download the *astMonitor app from Google play store and install it free of cost.
The app offers real-time and quick overview of each call center agent and presents detailed insights about each agent’s inbound and outbound calls, on the go.
*astMonitor delivers greater operational efficiency
The key features and advanced capabilities of *astMonitor include : live status of all agents, detailed view of calls, reports of call duration along with the option to select campaign & view, individual agent report, analysis of agents logged in, calls answered, total number of calls made, reports, campaign statistics and call barge-in.
“*astTECS is ushering in the next era of enterprise communication and pioneering collaboration capabilities to bring in greater operational efficiency,” said Dr. Devasia Kurian, CEO, *astTECS.
“*astMonitor allows rapid integration, agility and flexibility necessary for call centre operations and helps validate the performance, while making an efficient use of mobile devices,” he added.
*astTECS offers the most comprehensive, integrated and compelling telecom infrastructure solution based on Asterisk platform that are feature rich, helps improve consistency & performance and creates a scalable, stable and resilient network that optimizes value, according to the company.