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Unotech’s Felicity Platform to Simplify Problem Ticket Conversion

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Without human intervention, Felicity system automatically recognises repeated problems faced by customers and creates problem tickets to resolve them Unotech announces a new product, Felicity...

Deploying a Ticket Request System with OTRS

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In the current business scenario, customer management plays a major role in the success or failure of a company. Tracking issues and giving clients...